Refund Policy

Refund Policy

Thank you for shopping with Dancingwithdeathcreations. We strive to ensure that you are satisfied with your purchase. Please review our Refund Policy to understand our process for handling broken or defective items.

Please note that we do not offer refunds for purchased items. However, if your order arrives broken or defective, we will provide a replacement.

Eligibility for Replacement

To be eligible for a replacement, items must meet the following criteria:

  • Arrived damaged or defective.
  • must email proof of damaged product.
  • Accompanied by the original receipt or proof of purchase.

2. How to Request a Replacement

To request a replacement for a broken or defective item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at Dancingwithdeathcreations@gmail.com within [7] days of receiving your order. Provide your order number and a description of the issue.
  2. Provide Evidence: Include clear photos of the damaged or defective item and the packaging it arrived in. This will help us assess the issue and expedite the replacement process.
  3. Return the Item (if required): We may ask you to return the broken or defective item. If so, we will provide instructions and a prepaid shipping label for the return.

3. Processing Time

Once we receive and verify the damaged or defective item, we will process your replacement request. You will receive a confirmation email with tracking information for the replacement item. Please allow [7-10] business days for processing and shipping of the replacement.

4. Shipping Costs

We will cover the cost of shipping for the replacement item. Original shipping costs are non-refundable and will not be reimbursed.

5. Order Cancellations

Orders can be canceled within [1-2] hours of placement. If the order has already been processed or shipped, please follow the replacement process outlined above for any issues with the received items.

6. Changes to Replacement Policy

We may update this Replacement Policy from time to time. Any changes will be posted on this page, and your continued use of our Site constitutes your acceptance of the updated policy.

7. Contact Us

If you have any questions or need assistance with a replacement request, please contact us:

helpdwdapparel@gmail.com

Thank you for choosing Dancingwithdeathcreations. We appreciate your business and are here to help with any concerns you may have.